Client Service

FAQ

PAYMENT

Please find detailed information about payment in our online store on our payment page.

DELIVERY

For more detailed information on shipping and delivery please refer to our delivery page.

RETURNS AND EXCHANGES

For more detailed information on how to return products please refer to our terms & conditions.

CONTACT

Do you have questions or comments concerning ESCADA, our E-Store or our collections? We are looking forward to receiving your feedback. Please contact our Client Service Team at service.us@store.escada.com or via phone at 1-800-869-8424, ext. 1 (Monday – Friday from 9:00 am to 8:00 pm EST). contact form.

Client Services will be closed on the following days

New Year’s Day, Thursday, January 1st

Memorial Day, Monday, May 25th

July 4th, Saturday, July 4th

Labor Day, Monday, September 7th

Thanksgiving Day, Thursday, November 26th

Christmas Day, Friday, December 25th

DATA PROTECTION AND SECURITY

For detailed information on data protection please refer to our privacy policy.